Kaleidoscope Femme ships from Saint Louis, Missouri. Shipping time frame MAY take from 5-7 business days (Not including the weekend days Saturday and Sunday.)Every effort Is made to have parcels shipped within 24/72 business hours after purchase. If you need to contact us, feel free to email email@example.com. KFS is not responsible for any lost or damaged shipments that are in relation to handling by shipping companies, that are / not limited to, The USPS, DHL,FED EX, UPS, ETC.) KFS is not responsible for shipments that are lost due to the address in PAYPAL not being a up to date, confirmed address for the recipient. For Packages that are refused, unclaimed, or cannot be delivered a 20% restocking fee will be charged to you or deducted from your refund. You are responsible for the following: Original and return shipping charges.